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The People Side of Process Improvement
"We learned to treat our workforce with fairness and respect even more to help increase productivity. This has a direct, positive effect in relationships with customers. The end result, we are more professional, turnover has decreased. People feel they are treated fairly, they work harder." – Human Resources & Safety, Quality Building Products & Services Company
Companies know that they must always be improving and that every employee is needed to do so. After all, it's people who see opportunities, discover solutions, and implement improvements. Human assets are pivotal, whatever the initiative (CMMI, Lean, Six Sigma, Employee Involvement, Kaizen, 5S, etc.). The People Side of Process Improvement focuses on the most consistent challenge of process improvement programs - involving, engaging, and maintaining enthusiastic employee participation across all levels of the organization. Who Should Attend
Manufacturing, healthcare, government agencies and white-collar firms - all with employees who are dealing with competition in the marketplace and ever-increasing demands for quality. Learn How To - Understand the continuum of process improvement
- Uncover key drivers supporting process improvement
- Discover strategies to decrease resistance and stress
- Develop a process and approach for coaching
- Increase understanding of team dynamics and roles
- Discover the impact of expectations and motivation
- Gain increased alignment of colleagues and customers
- Develop a standard communication process
- Use the briefing system to spur process improvement
Format
The People Side of Process Improvement is a two-day seminar that runs on consecutive weekdays from 9:00 am to 5:00 pm (Times may vary according to location).
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